Online and mobile banking at Better Banks

Digital Banking

Banking Made Better!

Our Digital Banking platform has the tools to improve your online and mobile banking experience for a seamless customer experience across all devices - phone, tablet or computer.

  • digital banking benefits Enhanced Security
  • Quick Approval Seamless Experience
  • digital banking benefits and features Advanced Tools
  • lower monthly payment Money Manager

You will be able to view your accounts, pay your bills, deposit checks, pay your Better Banks loan, and transfer money to other Better Banks customers all from the same digital platform.

  • View account balances and check images
  • Monitor and search transactions quickly
  • Move money between your Better Banks accounts and your external accounts
  • Review, download, or print up to 18 months of eStatements
  • Pay your Better Banks loan
  • Pay bills and people 
  • Stop payments on checks
  • Deposit checks with the mobile app

You'll also be able to set up external transfers from other financial institutions to your digital banking to make transfers and payments.

Digital Banking from Better Banks is a simple suite of financial tools to make giving, paying, and tracking your money easier. Here’s what you can do:

Card Management

Manage your debit card within Digital Banking. You can switch your cards on and off, receive alerts about certain purchase types, and block transactions at specific merchants. You can also set spending limits and submit travel notices when on vacation.

Bill Pay

Bill Pay allows you to pay businesses and individuals within your Digital Banking account. Enjoy the convenience of paying bills and viewing payment history all in one place. Bill Pay is a great way to save time and money and stay organized.

Mobile Deposit

Save a trip to the bank with Mobile Deposit. This convenient service is quick, secure, and easy to use. With your smartphone, making deposits to your checking account is a snap. This FREE service is available immediately once you download the Better Banks mobile app.

Pay a Person (P2P)

P2P allows you to make payments to individuals electronically through bill pay. You can send money from your checking account without exchanging checks, cash, or account numbers. P2P allows you to quickly transfer money from your account to almost anybody.

Statements

Using eStatements lets you view your statements and tax forms online anytime and anywhere. eStatements allows you to receive your monthly bank statements and year-end tax forms faster while helping the environment and decluttering your home.

Money Manager

From building a budget to managing your cash flow, Money Manager is an intuitive, powerful, and versatile tool that can help you organize your spending and savings goals and make smarter financial decisions with your hard-earned money.

Frequently Asked Questions about Digital Banking

If I have multiple Online Banking accounts, will I have to log in to each account separately with the usernames and passwords for each account?

You can sign into multiple user profiles and quickly switch between them using a PIN instead of entering a username and password. If you add more profiles to your mobile app, you will need to set up two-factor authentication (2FA) for each of them.

How do I add additional login profiles to my mobile app?

  • From the top of the menu bar press the person icon next to your profile name.
  • Select Add profile.
  • Sign in to the second profile.
  • If prompted, answer the security question. If not, continue to the next step.
  • If prompted, complete the profile information in the form, and then select Done.
  • Enter a PIN for the new profile.
  • Confirm the PIN for the new profile.

How do I switch between profiles on my mobile app?

  • From the top of the menu bar press the switch icon next to your profile name.
  • Select the profile you wish to log into.
  • Enter the PIN or use the fingerprint authentication if prompted.

What should I do if I did not receive a verification code to continue with the two-factor authentication enrollment?

Please be sure the phone number you entered is correct. If it needs to be changed, contact Better Banks at 309.272.1000.

How much time do I have to enter the verification code?

Codes are valid for three to six minutes and will expire after that time.

Can I lock myself out from entering an incorrect verification code?

Yes, you can get locked out of the enrollment process if too many attempts are made with an incorrect verification code (more than six times in a single hour). There is no manual reset for this; you will need to wait an hour to try again following your first attempt. If you make more than 20 unsuccessful attempts in a 24-hour period, your login will be 'Suspended' and you will not be able to attempt again for 24 hours.

If I selected “Remember this computer,” why am I being asked for a verification code each time I log in?

There are several reasons you may be prompted for a verification code:

  • if you log in on different browsers
  • if you deleted your browser history
  • if you have your browser settings set to delete your cookies and history automatically


Can I receive the two-factor authentication verification code via email?

No, this option is not available. The code can be received using one of the following options:

  • Text message
  • Phone call
  • Authy App (A third-party app that generates a one-time passcode. To register you will need an email address and phone number.)

How can I reset my two-factor authentication enrollment?

You can reset your own two-factor authentication enrollment in both the app and online by going to your Profile page, then select ‘Security’ within the ‘Settings’ area.

How do I set up an account alert?

Select the account you would like to add an alert to and then select “Alert preferences.” You may set up balance or transaction alerts based on low or high thresholds. You may choose to receive alerts by email, text or within the app.

Can I view my statements?

Yes. To view your statements, choose the account you’d like to review and select “Statements.” If you are currently not signed up to receive statements, you have the option to enroll at the top of the screen.

How do I transfer money between my accounts?

Select the Transfer icon. Then choose the account you want to transfer From and To. Eligible internal and external accounts will be listed. Transfers completed after 6:00pm will be processed on the next business day.

How do I make a loan payment?

Select the Transfer icon and choose the checking or savings account you want to make your payment from. Then select your loan account to transfer to. To schedule a recurring payment, select “More Options” to schedule frequency and date. Transfers completed after 6:00pm will be processed on the next business day.

How can I view an estimated payoff for my loan?

An estimated payoff is shown in the Account Details. This payoff estimate may not include additional fees and other charges that have accrued, such as escrow. For a final payoff amount, please contact Better Banks at 309.272.1000.

What happens if I lose my phone or device?

For security purposes, your account data is not stored on your phone. Your information cannot be retrieved.

Does Better Banks offer connections with Intuit financial software, Quicken and QuickBooks?

Yes, if enrolled for Digital Banking, you can connect to your personal accounts through Quicken financial management software—or if you are a business, through QuickBooks account management software.