Career Opportunities

Job Description

The lender is directly responsible for developing and managing mortgage, consumer, commercial, and ag loan accounts that meet established lending objectives and requirements, driving marketing efforts to build positive relationships and loan portfolios, and promoting the bank's profitability and productivity.

Salary Range: $55,653 - $83,479

Duties & Responsibilities

• Interview customers seeking loans, collect and analyze financial and related data to determine if applicants meet established minimum criteria for creditworthiness, reject or approve loans and terms within limits and established bank policies
  
• Monitors loan repayment activities and performs field work as necessary to locate and collect delinquent loan payments or secure collateral; takes necessary actions to collect from past-due accounts
  
• Develops and maintains positive relationships with existing and prospective customers
  
• Cross-sells bank products and services
  
• Maintains knowledge and understanding of lending functions, rules, regulations, laws, and policies & procedures
  
• Actively participates in community events and represents the Bank with a high level of integrity and professionalism
  
• Handles customer inquiries and/or concerns
  
• Adheres to bank policies and supports management decisions and goals in a positive, professional manner
• Performs other duties as assigned by senior management

Education & Work Experience

A bachelor's degree in accounting, business, or finance is required, AND/OR a minimum of 5 years experience performing in a lending capacity such as managing mortgage, consumer, commercial, or ag loans.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods, lift up to 20 lbs on occasion, developed interpersonal abilities, ability to work under high pressure while remaining composed, self-driven and motivated, ability to communicate with clients, co-workers, and outside agencies in writing, person, and over the telephone.

Competencies

Strong credit analysis and underwriting skills, advanced lending principles and methods, business objectives of a lending department, proficiency in Microsoft Office products, proficiency in Bank core processing systems, attention to detail, organizational, time management, and problem-solving skills.

Job Description

The Teller performs routine transactional, operational, and customer support tasks efficiently and accurately through knowledge of standard operating procedures. The teller also identifies customer needs for bank products and services. The Retail Bank Manager directly supervises the Teller. 

Salary Range: $16.00 - $23.50/hourly

Duties & Responsibilities

• Provides high-level customer service in person and via telephone to perform routine customer transactional and operational cash responsibilities, i.e. deposits, withdrawals, check cashing, safe deposit box entry, etc., as well as balancing Teller drawer, bank vault, ATM, with strong attention to detail and accuracy
• Fosters relationships with potential and current customers to educate and connect them to bank products, services, and technology solutions
• Actively reinforces and contributes towards the Bank’s ALWAYS value system
• Promotes a team environment
• Complies with applicable policies, procedures, and regulations while minimizing risks and protecting confidential customer and bank information
• Performs other duties as assigned by management

Education & Work Experience

High school diploma or GED equivalent

Mental & Physical Requirements

Ability to stand for extended periods, occasional bending, kneeling, and squatting. Ability to lift 5 lbs. consistently and 30 lbs. occasionally.

Competencies

Basic math aptitude is required, and money-handling experience is desired. The ability to exercise judgment is helpful. Strong oral communication, customer service, legible handwriting, problem-solving skills, and basic computer skills are required. Attention to detail is critical.

Job Description

The Bookkeeping/Debit Card Telephone Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance to the bookkeeping function regarding customer account-related inquiries. In addition, this position administratively assists the Bank Card Operations and fraud Specialist with debit card fraud duties. This position reports directly to the Cashier.

Salary Range: 35,360 - $48,651

Duties & Responsibilities

• Performs as the primary point of contact for incoming calls directed to the bookkeeping department
• Assists customers over the telephone with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude
• Assist with debit card inquiries and fraud cases, including review of fraud claims to determine if the transaction was fraudulent
• Utilizes marketing techniques to build relationships by actively cross-selling and marketing new and existing products and services to current and potential customers
• Performs Cash Management daily file submission and verification callbacks
• Assists with stuffing of statements & notices
• Performs other duties as assigned

Education & Work Experience

At least 3 years experience in banking – ex, bookkeeping, data entry, help desk, and/or operations functions.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods. Developed interpersonal skills and ability to work under high pressure while remaining composed. Strong oral and written communication skills, with attention to detail, are critical. Organization, prioritization, and time management skills are needed.

Competencies

Jack Henry 20/20 Experience, proficiency in MS Office, problem-solving/reasoning/analysis, familiarity with bookkeeping and banking, and a thorough knowledge of policies, procedures, & regulations pertaining to debit & credit cards, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC.

Job Description

The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts and performing teller transactions to support the bank's goals and objectives. The Universal Banker identifies customer needs for bank products and services and reports directly to the Retail Bank Manager.

Salary Range: 35,360 - $50,960

Duties & Responsibilities

• Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance with operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.
• Provides high-level customer service in person and via telephone to assist customers with account inquiries and/or concerns
• Builds trust with current and potential customers to understand their product/service needs and provides solutions that will benefit the customer
• Educates customers on Identity fraud
• Performs teller responsibilities in accordance with the Teller job description
• Actively reinforces and contributes towards the Bank’s ALWAYS value system
• Promotes a team environment
• Performs other duties as assigned by management

Education & Work Experience

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, ability to prioritize, analyze, and resolve problems, and possess strong time management and organizational skills.

Competencies

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem-solving skills, and the ability to handle high-pressure situations while maintaining composure.

Job Description

This position is with State Street Bank, located in Quincy, IL. The officer can work from Quincy or Peoria and serve both areas. Better Banks and State Street Bank are both owned by the holding company Backlund Investment Company.

The VP/Trust Officer is responsible for providing superior trust administration and counsel to clients and their beneficiaries; collaborates effectively and provides insights and solutions to attract, retain, and grow clients to transition personal and family wealth. The VP/Trust Officer manages trust & agency accounts in conformity with law, regulation, and policy. The VP/Trust Officer directly supervises the trust department.

Duties & Responsibilities

• Manages the trust department to ensure tasks are completed timely, efficiently, and in conformity with law, regulation, and policy
• Develops and maintains new and existing client relationships both internally and externally
• Serves as the primary point of contact for trust clients & their advisors; oversees and manages client trust & agency accounts; and builds and maintains relationships with the client’s financial team by participating in relationship reviews, and delivering fiduciary solutions, and advising on fiduciary concerns
• Maintains compliance with all internal policies and procedures, as well as with regulatory & legal requirements
• Ensures safety & soundness of client estate planning and trust documents
• Oversees the management of the administration functions for clients, such as payments, tax filings, disbursements, IRAs, ILITs, and other related administrative account functions
• Assist other department members in the management/maintenance of estates and facilitate sales of property if necessary
• Oversees trust & estate terminations
• Manages, serves as a member, & facilitates trust committee meetings
• Stays abreast of trust and estate regulations, guidelines, and practices
• Promotes the Bank within the community by actively participating in events and volunteering in the community
• Performs other duties as assigned

Education & Work Experience

A Bachelor's degree in Finance, Accounting, or Business, supervisory experience, and a minimum of 5 years experience working in a trust department or trust services field are required.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time and occasionally lift up to 20 lbs; developed interpersonal abilities; ability to work under high pressure while remaining composed; strong communication skills—both oral and written.

Competencies

Familiarity with intermediate concepts, practices, and procedures within the Trust field, a strong trust advisory focus, proficiency in Microsoft Office products, and familiarity with advanced principles of taxes and banking are required. Familiarity with advanced principles of taxes and banking is helpful. Customer service, presentation skills, attention to detail, time management, ability to prioritize and organize, and problem-solving/analysis are critical.