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Stay Safe from Fraud and Scams

Security Center

Protect yourself from fraud and exploitation.

Please Read!

Please note: Better Banks will never ask you for your personal information over the phone, by text, or by email. Be cautious when clicking on links or opening attachments, and make sure you are using strong passwords or, better yet, two-factor authentication.

If at any time, if you have concerns about the activity on your debit or credit card, please contact the bank.

Better Banks is proud to announce that we have earned the AARP BankSafe Trained Seal for 2024! This honor recognizes our training and policies to protect older Americans' assets better. Financial exploitation hurts us all. Better Banks is proud to be a part of this effort to protect our customers, especially now when scam activity in the US is at an all-time high and the need for a meaningful, broad-based response has never been more urgent.

 This is the fifth year Better Banks has been recognized for this achievement! At Better Banks, we will continue to take meaningful steps to ensure our staff has the tools, skills, and confidence to spot and stop financial exploitation before money ever leaves an account.

When you bank at Better Banks, you know your money is in good hands. We know how to identify fraud and exploitation to keep you safe.

Your security is our top priority.

We work tirelessly to protect your money and personal information. As a locally owned community bank, we are committed to providing the highest level of customer service and innovative banking products and to your privacy and security.

In our rapidly changing world of technology, fraud attempts are constant; by educating yourself on how to stop and prevent fraud, you’ll stay safer online.

We understand that when you bank with us, you trust us with your money. We take that responsibility to heart. We have safeguards to help keep your bank accounts and personal information secure. But there are steps you can take to protect yourself from identity theft, fraud, and online scams.

We understand that fraud and identity theft can be very disruptive, if we identify potential fraudulent activity on any of your accounts, we will contact you immediately.

If you suspect you may be the victim of fraud or identity theft or notice suspicious activity on your account, please contact us immediately.

Stolen card payment information

Card Data Breaches

Posted

Fraud comes in many forms. A card data breach is one form that can have a large impact on consumers, banks and credit card companies. Card data breaches occur when credit or debit card information is stolen by cyber thieves who have accessed card payment information without authorization. The purpose of stealing credit and debit card information is to use the card numbers to make unauthorized purchases. 

If you’re ever the victim or target of credit or debit card theft or fraud, catching it fast and reporting it to your bank or card issuer is key to resolving the situation.

Closely monitor your accounts daily or weekly with online banking.  Review your monthly bank statements and credit card bills. Look for any unauthorized transactions, large and small. It’s easy to spot large unauthorized transactions but oftentimes small transactions can be signs of fraud.  It’s important to be on the lookout and report unauthorized transactions immediately, no matter how small. 

Periodically review your credit reports for warning signs of fraudulent activity. You are entitled to at least one free credit report every 12 months from each of the nation’s three major credit bureaus. To maximize your protection against fraud, some experts recommend getting one free report every four months instead of all three at the same time. To request your free report, go to www.AnnualCreditReport.com or call toll-free 1.877.322.8228.

Pay attention to notices from retailers, credit card companies or your bank about a security breach. In the event of a large-scale breach, you may receive notice that your credit/debit card is being replaced with one that has a new card number.

Be on guard against scams offering "help" after a data breach. Be very careful about responding to an unsolicited e-mail promoting credit monitoring services. Many of these offers are fraudulent. If you're interested in credit monitoring and it's not being offered for free by your retailer or bank, do your own independent research to find a reputable service.

Staying vigilant and proactive can help protect your money!

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